LOSING CONFIDENCE IN VODACOM

I bought a WhatsApp ticket on the Vodacom app; it worked then just stopped working. This is the second time; the first time it happened I contacted Vodacom endlessly with no assistance until I was blocked from contacting Vodacom!!!!!! Imagine, blocked for enquiring why a data bundle I paid for with my money isn't working! TF is this???? Anyway, I have the same ****en issue now, the first time I spoke to so many different people who clearly didn't know what the **** they were talking about! I even spoke to a manager; he never really resolved my issue because he just threw All Net data at me. And my WhatsApp ticket still didn't work, I spoke to different agents telling me about changing my network then change it back to Vodacom. This morning I tried so much to get through to Vodacom, eventually a lady named Lona calls me back. She does security, I tell her my query, she pops me on hold comes back tells me she's reset my WhatsApp data I need to reboot my phone and the WhatsApp data will work.... skeptical I catch an attitude because I've been having this same problem with Vodacom, and I don't have so much faith in Vodacom and its customer service reps, managers just the whole lot! So, Lona catches an attitude too, isn't she supposed to emphatic towards the customer? Anyway, we get off the phone, I reboot, and my WhatsApp messages start coming through, out of ten.... she gets 5, because she resolved my issue in one go, unlike the millions I've spoken too before, but she needs to lose her stinking attitude and empathize more! I don't know why they still have the WhatsApp ticket available to prchase if it doesnt work, or make every call centre agent aware of the issue, preparing them to be able to resolve this type oof query when it does occur, because as mentioned above, Lona sorted it out for me in one go. Why couldn't the previous numerous agents and manager I spoke to when I had the same problem previously sort it out however Lona did!!!!!!! I don't know how I feel about Vodacom anymore, I was very confident in Vodacom, and have never wished to be on any other network, however now I'm not sure........... I cannot pay for data only to have it not work!!!!!!! Vodacom makes money by selling us data, airtime, SMS bundles whatever the case may be, now why should I pay a service and not be able to use? Vodacom is starting to disgust me at this point!