Losing airtime with no explanation!

<p>We have been using Vodacom since we first got cellphones. Unfortunately it seems to have turned into a provider which gives no help or answers. My mother was on a Smart M contract (business phone) and never ended up using all of her available data and airtime. So instead, a uChoose Flexi 200 was suggested by the branch, and signed for with an upgrade, as she was wasting money on a Smart M. </p> <p> </p> <p>Firstly, they continued charging for a Smart M contract for an extra 2+ months instead of putting her on the new contract. Which we queried MANY times. Eventually she was put across to the Flexi 200 and within less than 24 hours on the Flexi 200 her airtime had been depleted. Upon inspection at the branch, EVERY SECOND an amount of R0. 79 was being charged. As you can imagine, by 22:00 she was left with a few cents of her R200. 00 that she received THAT DAY. After being told "something in the background" was eating the airtime, we disabled and Uninstalled EVERY SINGLE APP WE COULD and only allowed messages and WhatsApp to use data, as well as calls. What is worse - she had WiFi the entire time but somehow the network used airtime instead. </p> <p> </p> <p>We reloaded airtime, another R200, and AGAIN it used her airtime. On the transactions it says the majority disappeared overnight, while she is asleep, and WORSE AGAIN - she is still connected to WiFi but it continues to take data. No, she does not use Facebook on her phone, and no she does not use it for emails or anything of the like. It is a business phone, and is used for calls, SMS and WhatsApp only. </p> <p> </p> <p>We have lodged 2+ FORMAL QUERIES with Vodacom, as directed by the branch here, and phoned their customer care as well, and yet we STILL have not heard back from them even after following up more than twice. </p> <p> </p> <p>WHERE IS HER MONEY GOING? And worse still, this is a BUSINESS CONTRACT. She cannot use the phone for business now, as it CONTINUES TAKING HER AIRTIME and the branch cannot understand why. We were told, after they also checked the apps and background transactions had been turned off, that maybe because it's 4G and constantly "searching" for that it uses airtime. That is not even supposed to happen!!</p> <p>When we reqhested to put her back on the Smart M, so she at least can use the phone, they said we have to wait 3 months for this! 3 months of being unable to use a phone for BUSINESS PURPOSES on a BUSINESS CONTRACT and you STILL CAN'T TELL US WHAT IS TAKING HER MONEY!!! </p> <p> </p> <p>I would never recommend Vodacom to anyone. Not anymore. Absolutely SHOCKING and USELESS service. </p>