Losing airtime

Item: Vodacom
Rating: 2

on 1 Feb received R350 of airtime. Converted R249 to 2GB of data. on 5 Feb I checked my airtime and it was at R49. Sent a "call me back" request. Today, on 6 Feb I checked my airtime and it is now on R29. I do not subscribe to any services and Have not made a call or sent sms's. Can someone please explain to me why

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Feb 2018, 15:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply06 Feb 2018, 15:22

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's updateReviewer Update

09 Feb 2018, 13:32

Not sure what due course is. Could be anywhere from a few minutes to forever. But it's Friday 9 Feb today and no call. Even sent a call me back request on monday, It said I will receive a callback on 24 hours. Now down to R9

's update09 Feb 2018, 13:32

Reviewer Update