Losing Airtime
<p>I have recently performed a sim swop and began to use my unused airtime to the value of R1000 to purchase a data bundle for R249. </p> <p> </p> <p>Since then I have been losing airtime and I have lost R150 worth of airtime to reasons I cannot explain!!</p> <p>My sim lays dormant in my wifi router which is switched off until required (once a week) so I cannot understand why my airtime is being lost as did not subscribe to any service with except of the 2GB data bundle and I am still within the bundle.</p> <p> </p> <p>Please help!!!</p>
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Replies (3)
Vodacom's replyOfficial
21 May 2017, 06:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 May 2017, 06:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 May 2017, 11:59Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Best regards,
Vodacom's reply24 May 2017, 11:59
Official
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Best regards,
's updateReviewer Update
24 May 2017, 12:22Thank you for resolving my query and processing my refund efficiently and speedily.
's update24 May 2017, 12:22
Reviewer Update
Thank you for resolving my query and processing my refund efficiently and speedily.