PC
Phillip C
1 reviews | Active since Jul 2011
15 Jul 2019, 10:02
Loosing money due to network problems. No customer service
I have been unable to make or receive any calls around Bloemfontein Airport for over a month now. Calls connect but no voice can be heard. Only in this area, works fine everywhere else so it's not my phone.
Vodacom happily deducts the time but does not resolve the issue. It seems as if they are not even aware their network is not functioning around this area.
With their automated call centers its impossible to get hold of a real person to advise of the problem as you are only sent around in circles indefinitely.
Customer service is impossible to find at Vodacom.
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Replies (1)Vodacom's replyOfficial
16 Jul 2019, 16:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2019, 16:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
