Loose an client of 11 years....................

<p>In May 2016, I called the Vodacom Customer Service department queing my daughters bill, I was advised that i's an open contract and that they can migrate it to an Top Up (My Meg 500) with no addtional costs. I found out this passed weekend (11/09/2016) that the contract was updated and not migrated.</p> <p> </p> <p>When I asked the Vodacom Shop assistant to check to see if I qualify for a new contract I was advised that I do not qualify as I have been declined in the last two months. Which was weired as I recalled receiving a call with regards to the R199 5M special, I was approved and was supposed to receive an SMS confirming, BUT due to your system updated I never received the message ** NO MY STATUS REFLCTS AS DECINED ** ***</p> <p> </p> <p>I called the Retention Desk hoping that I will be assisted, the first time I called a lady Ansie asnwered the call (very bored and so not interested) she placed me on hold and transferred the call to the customer service desk, I tried calling again and the line was cut the moment I connected to an agent, on my 3rd attempt I was authenticated, asked a few questions and placed on hold, eventually I was advised that they need to listen to the call of May 2016 ** Now I wait patiently too see if I'm going to actually receive feedback.</p> <p> </p> <p> </p>