1 reviews | Active since Jan 2013
Loop hole in the system - Customers due for an upgrade will end up signing up with another service provider
I am rather frustrated at how silly it is to not be able to upgrade a contract on a new sim card without having to port numbers..etc. I have to wait to cancel my current contract completely, use my existing number as a pay as you go and then take out another contract and the consultant tells me that I won't be able to qualify for the daily specials. To be honest by the time this happens, Telkom would have a deal which is better and I will end up taking the contract with them. And Vodacom loses out on a 24 month contract. There is definitely a loop hole in the system. My identity no. should be the deciding factor!!!
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
