LOOKS LIKE VODACOM DOESN'T WANT UPGRADES?!

AS I AM DUE AN UPGRADE I VISITED THE VODACARE IN 4WAYS, SAW SABELO (HE IS FANTASTIC). HE TOLD ME I HV TO SORT A PAYMENT THEN I COULD UPGRADE. ON 5.9.17 I PAID. ON 6.9.17 I CALLED SABELO TO ASK IF ALL OK. HE ASKED ME TO CALL THE ACCTS. I DID SO IMMEDIATELY, SPOKE TO A VERY RUDE INDIVIDUAL, TSHEPO, WHO HAD A MAJOR ATTITUDE. HE TOLD ME MY PAYMENT WAS RECEIVED ON 5.9.17 BUT THAT A 5 HR CLEARANCE TIME WAS APPLICABLE, WHICH ONLY STARTED FROM THE TIME I CALLED (11.15AM). I ASKED WHY NOT FROM WHEN PAYMT WAS REC.HE REFUSED TO GIVE A REASON, INSTEAD REPEATED HIMSELF AND ASKED ME IF THERE WAS ANYTHING ELSE I NEED, TRYING TO DISMISS ME. I INSISTED THEN THREATENED HELLOPETER & SOCIAL MEDIA,TO WHICH HE REP**** "YOU CAN CALL OR DO WHATEVER YOU LIKE, I HAVE EXPLAINED TO YOU". I ENDED THE CALL AS IT WAS POINTLESS, THEN CALLED SABELO AT VODACARE. HE THEN TRIED THE ACCTS DEPT AND A LADY CALLED ME TO SAY THE PERIOD WAS REDUCED TO 1 OR 2 HRS. I ASKED SABELO TO KEEP CHECKING AND LET ME KNOW, BUT THAT I WOULD COME TO THE CENTRE IN THE MEANTIME AND DO OTHER SHOPPING TO **** TIME. AT 2.15 I GOT TO VODACARE, 4WAYS, BUT NOTHING CLEARED YET. SABELO CALLED A NUMBER OF OTHER MANAGERS/SUPERVISORS TRYING TO GET HELP, BUT NO GO. EVENTUALLY I LEFT AT 2.45, GAVE UP BASICALLY. AT 5PM I CALLED SABELO, 1 HR AFTER THE ORIGINAL 5 HR PERIOD, HE SAID MY ACC WAS STILL NOT CLEARED. IF IT WASN'T FOR SABELO'S GR8 SERVICE, I WOULD EITHER CHANGE SERVICE PROVIDER (THIS AFTER SPENDING APPROX. R2500 PM FOR 18 + YRS) OR JUST ORDER ON LINE, TO AVOID GOING BACK TO 4WAYS MALL, WHICH IS UNDER CONSTRUCTION/ALTERATIONS. A TOTAL NIGHTMARE.