Looks like no service is the best service these days

<p>Good day ,</p> <p>On the 1st of December my scheduled debit order did not debit as per usual.</p> <p>I received a notification from my bank about the failed Debit Order.</p> <p>I therefore ensured that i called Vodacom on the 2nd of December to<br />inform them of the failed Debit order and requested for Banking<br />Details to make a payment on the 2nd of December 2016.</p> <p>The service consultant provided me with Vodacom's banking details as<br />well as provided me with the refrence number i should use when i make<br />the payment.</p> <p>My contract was moved over from Altech Autopage to Vodacom , the<br />service consultant unknowingly provided me with the incorrect<br />Reference number (NA ********** - Altech Autopage).</p> <p>I made the payment according to the details that was provided to me via email.</p> <p>After about a few days I received notifications from Vodacom that my<br />account was in arrears ,however i surely made payment</p> <p>i Called in again to advise that i made payment and obtained an email<br />address to send my proof of payment to , i sent it to<br ********** not knowing that i was provided with the incorrect<br />Account number.</p> <p>More time passed and i still received these emails, i called in again<br />to find out why i was still receiving these emails, then only the<br />service consultant advised that i had received the incorrect reference<br />number and that is why payment could no be traced .</p> <p>She provide me with a Supervisors Email Address<br ********** sent my screenshot of my proof<br />of payment to him explaining what had happened.</p> <p>Time passed and i had to call in again as my account was still in<br />"arrears", I was informed that a screenshot does not suffice as proof<br />and that i needed to provide a bank statement as proof .</p> <p>I sent same to Mr.Tsotang.sethabela on the 31st of December as this is<br />how long the matter has been ongoing.The service consultant advised<br />that the Supervisor will send trough my proof to the Accounts<br />department for allocation.</p> <p>Due to the festive season there was obvious delays, i called on the<br />11th of January 2017 only to find out that my proof (bank Statement)<br />still has not been allocated to my account .</p> <p>Best Part is on the 1st of January 2017 my debit order was loaded for<br />an mount of +- R1031.00 .</p> <p>So actually my account is in CREDIT , and my credit score is affected<br />negatively by the error the service consultant made , as it was<br />probably loaded on to ITC that i did not pay my account which i ALWAYS<br />do.</p> <p>I just feel this is very poor service received,surely it cannot take<br />so long to allocate a payment or resolve matter that has been ongoing<br />for almost six weeks.</p> <p>If i did not do all the follow ups nothing would have happened.</p> <p>I would like to request a refund pay out .</p> <p>I have been a Vodacom Customer for many years and will surely in<br />future reconsider another service provider to move my contract to if<br />this is the "efficient" after sales service we as the consumer receive<br />.</p> <p>Absolutely Shocking!</p> <p>Regards ,</p> <p>Liezl </p> <p> </p>