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JR
James R

1 reviews | Active since Jul 2017

01 Nov 2017, 17:14

Looking for someone to listen

I want to be reasonable and will start off by asking nicely. There has been a R1800 deduction from Vodacom on my account to which I am still waiting for a response. As a result, I want to cancel my service but the cancellations department phone queue appears to never be answered, even after holding on for 30 minutes or longer (multiple attempts). Would someone please call me to process the cancellation.

0
Replies (3)
Vodacom
Vodacom's reply02 Nov 2017, 06:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Nov 2017, 11:27
Official

Dear Tony

Please be advised that we have been unable to reach you telephonically.

We have also sent you an email with no reply. Please reply to the mail in order for us to assist.

Regards,

RJ

JR
James R's update15 Nov 2017, 20:37
Reviewer Update
Rep**** to your e-mail but still waiting for a call. I want to cancel whichever services I have with Vodacom and understand what I am being billed for (exact details, not "Content services"). There are other charges as well which are impossible with the device such as local calls. Your invoice makes no sense, those charges must be for someone else.