Looking for a resolution from a non-existing entity...

<p>I've been battling since July to get an answer from Vodacom on an outstanding amount which was never on my account, billed for etc. until August when i cancelled my contract. I was only advised of this by a 3rd party when my application for a new loan was declined as a result. Various emails, hellopeter complaints, Tot U Diens complaint are just ignored and I'm no further than I was 4 months ago. I just need an explanation of this, and settle this outstanding amount if fair and correct.</p>