Look there goes my data in the middle of the night ...

Item: Vodacom
Rating: 1
Author: Lee-Ann Fourie

Hello All .. Is it just my data that disappeared in the early hours of 03/02/2020 or everyone on the vodacom network? Woke up this morning to multiple sms's of my data running out. I was asleep and my phone was connected to the WIFI. How does a gig of data run out between 12h05 and 14h00 while i sleep? Who is doing what? And dont even get me started on contacting anyone at Vodacom. Is there a better network i can switch to?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Feb 2020, 16:28

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Feb 2020, 16:28

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

14 Feb 2020, 11:08

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply14 Feb 2020, 11:08

Official

Dear Customer,

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team