PV
Pieter V

1 reviews | Active since Feb 2020

20 Aug 2026, 13:54

Long waiting REFUND

Still Vodacom doesn't understand. How difficult can it be. 1. I paid three of my contacts to be terminated 1a R 4526.57 for number *** 1b. R 2839.58 for number *** 1c. R 9949.71 for numbers ***

My understanding is I had nothing to pay on all three contracts. But Vodacom kept on deducting contract number *** from September up to June so that installments must be paid back to me. In June Vodacom took R5043,16 saying that contacts number *** has been canceled. Ridiculous to pay R 14994.87 for the same cotract. Vodacom owns me as follows 01/09/2025. R 455.99 01/10/2025. R 455.99 01/11/2025. R 455.99 01/12/2025. R 455.99 01/01/2026. R455.99 01/02/2026. R 499.60 01/03/2026. R 466.000 01/04/2026. R 466.00 01/05/2026. R 466.00 01/06/2026. R 477.20 01/07/2026. R 5043.16 Total refund. R 9421.92

Again it is not difficult

0
Replies (3)
Vodacom
Vodacom's reply21 Aug 2026, 08:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply21 Aug 2026, 18:15
Official
Dear Pieter,

We have attempted to contact you on ***, to no avail.
We will try again.

Regards,Vodacom Consumer Website Team 

Best regards,

PV
Pieter V's update21 Aug 2026, 20:50
Reviewer Update
That reply of Vodacom doesn't mean anything. They keep on calling me without any results. How many times will I be called in the future. I even send a massage in Sotho. I will keep on sending emails and reviews till the problem has been resolved.

I am really disappointed, upset with Vodacom.

Pieter Voges