Long waiting period

<p>I am upgrading my device. Ordered the upgrade on 05 August. Was told that that it should be delivered in 3-4 working days. It is now 16 August and still no update. I have phoned about 4 times to check the status of the upgrade... there have been various excuses- quote has not been accepted yet? and it is waiting to be processed? None of the consultants I phoned ever got back to me with any sort of update. Even after I asked them to phone me back. One of the consultants admitted they are on a new system which might be slowing them down? Either way the communication has been very frustrating!</p>