CN
Charles N
1 reviews | Active since Jul 2019
17 Jul 2019, 15:42
Long upgrade time.
Upgrading taking a very long time. The previous time I upgraded I received the phone the next day.Now I upgraded 2 days ago through the vodacom app. when a consultant called me the next day I had to give all the information again and now the contract upgrade is seen as if I started the upgrade yesterday. Now i am still waiting for a confirmation call after I did the confirmation through the consultant then the SMS. The "confirmation" call was escalated by support consultants after I called the call center to find out what the status was on the upgrade but I still have not received my ridiculous third "confirmation" of the upgrade.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Jul 2019, 15:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2019, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jul 2019, 10:01Good day Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,
Vodacom's reply25 Jul 2019, 10:01
Official
Good day Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,
CN
Charles N's updateReviewer Update
25 Jul 2019, 10:16 Good day Vodacom
I did manage to get confirmations to give me a call after I had to call them a few times afterwards. Thanks for trying to help me, I don't like the customer service from vodacom. I have never had issues with the vodacom hellopeter team, my previous experience with the vodacom hellopeter team was excellent. Unfortunately you are also limited in how much you can do to assist.
I did manage to get confirmations to give me a call after I had to call them a few times afterwards. Thanks for trying to help me, I don't like the customer service from vodacom. I have never had issues with the vodacom hellopeter team, my previous experience with the vodacom hellopeter team was excellent. Unfortunately you are also limited in how much you can do to assist.
CN
Charles N's update25 Jul 2019, 10:16
Reviewer Update
Good day Vodacom
I did manage to get confirmations to give me a call after I had to call them a few times afterwards. Thanks for trying to help me, I don't like the customer service from vodacom. I have never had issues with the vodacom hellopeter team, my previous experience with the vodacom hellopeter team was excellent. Unfortunately you are also limited in how much you can do to assist.
I did manage to get confirmations to give me a call after I had to call them a few times afterwards. Thanks for trying to help me, I don't like the customer service from vodacom. I have never had issues with the vodacom hellopeter team, my previous experience with the vodacom hellopeter team was excellent. Unfortunately you are also limited in how much you can do to assist.