LB
Leigh-Anne Brett-Poole

1 reviews | Active since Dec 2016

26 Jan 2017, 12:03

Long time customer certainly changing service provider

<p>So sick of Vodacom and their excuses. Have two cell phone contract and a data contract with them, but will cancel all asap.</p> <p>I have a R50 call limit on my daughters phone, yet they charge her for data over the call limit, then tell me I should have read the Terms and conditions, and if the soft lock does not work, it is tough luck!</p> <p>WHAT IS THE USE OF A CALL LIMIT THEN! Grrrrrrrr</p>

0
Replies (1)
Vodacom
Vodacom's reply26 Jan 2017, 14:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team