Long standing relationship means nothing when it counts just your money

I have been with Vodacom for so long, but now after all these when I tried to do an upgrade they cannot help me because some of the devices requires "finance" after a consultant tried to help me and logged an enquiry, without even doing a proper profile on the way I pay my account, the mere fact that my account is in advance, they outright decline trying to give me any form of proper assistance. So I can't get "finance" to get a cheaper device but somehow you tell yourself it's logical to offer me price plans of over R1000 when I was looking at a monthly plan of at least R400 and you cannot even assist me with the device or accessories I want....

Shame on you for telling your long standing customer, that they add no value and even if they are with you for nearly 10 years it means absolutely nothing and you won't take the time or make the effort to assist them and look at their needs...

I guess this will be the last of our relationship.