Long standing customer met with disgusting assistance!!

I have been a loyal Vodacom customer for over twenty years. In that time, I recall only two isolated payment issues, both of which I resolved immediately. Following a divorce where my ex-husband left substantial debts in my name, I was forced to enter debt review to protect my financial stability. Despite this, I have continued to make my Vodacom payments, and my accounts are being maintained. Vodacom is now refusing to allow me to upgrade my contracts and appears to be steering me toward cancellation, while simultaneously threatening to charge a penalty if I do so. This is unacceptable. If Vodacom’s policy is to refuse upgrades solely because a customer is under debt review, even when payments are current, that should be clearly and fairly explained, with reference to the precise policy and its legal basis. It should not result in customers being effectively pushed into cancelling long-standing contracts only to face punitive fees. To be clear, I am under debt review due to circumstances beyond my control, not due to reckless spending, and I have maintained my Vodacom payment obligations. I am not seeking new lines or reckless credit, I requested a reasonable upgrade in line with my existing relationship and payment history. If Vodacom insists on refusing an upgrade, it may not then unfairly penalise me for the only alternative it leaves me with, cancellation. I need a written explanation of the policy basis for refusing upgrades in cases like mine, including how Vodacom distinguishes between responsible account conduct and genuine risk. A review of my account and payment history with a view to either allowing a responsible, equivalent‑value upgrade or proposing a fair retention alternative. I have been a paying customer for two decades. Treating a loyal, compliant customer under debt review as if they are in default is unfair and out of step with the spirit of responsible, transparent customer care. I believe this should be escalated to the appropriate regulatory bodies and consumer dispute channels for further review. Clear that Vodacom doesn't really care or assist with the little people with mere contracts of R1300.00 per month.