PP
Philip P

1 reviews | Active since Nov 2014

19 Nov 2018, 14:55

Long response and resolution time

Thanks for your reply. = EC-1KVJ-4T94IY - Hello Peter Escalation

The battery was not “damaged” but after 2 years and a bit the batteries swell. In this case it had swollen so much the back cover could not clip in. Later it looked as though it was leaking and as I was scared it would explode or something and so I chucked the battery about 3 weeks ago.

The router was attached to ********** 142 which expired last month.

Please advise then what I should do.

Thanks

0
Replies (2)
Vodacom
Vodacom's reply19 Nov 2018, 17:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.    Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.    Vodacom will not contact you via Whatsapp to request your personal details    Regards,  Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply20 Nov 2018, 08:42
Official
Dear Customer,
Kindly note that  we have received your posting. 

We have noticed an earlier (related) posting and we have responded via email. 
Regards
Consumer Website Team

Best regards,