Long outstanding issue not resolved

Following up on the issue I reported to Vodacom on 03 January 2016. Vodacom Forensics confirmed the ***** and refund request was sent to Vodacom Accounts at end February 2016. To date 23 March 2016 I still have not received my money. The department says some credit notes have been passed and I must go back to Forensics to follow up for further credit notes to be passed. They refuse to share what is reflecting against my name and when they will refund my money. This is a 3rd complain around the same issue. I will now go to the National Consumer Commission. ERM ***