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olatunbosun O
1 reviews | Active since Feb 2013
16 Mar 2021, 09:35
Long contract cancellation
I really don't know how many times i need to call vodacom to cancel my contract yet they keep debiting my account, towards the end of Jan 2021 i told them to cancel the contract as it will be expiring end of Feb 2021, this was not done. They keep chagrining me for a promotional number which is supposed to be free, i called again to at at 8:14am and the agent said he will call me back in 2mins it is now over an hour. This is seriously unacceptable and i need this resolved today, i would also like a credit note for the two months i was charged for the free promotional number.
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Replies (3)
Vodacom's replyOfficial
16 Mar 2021, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Mar 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Mar 2021, 14:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, query has now been resolved. Your reference number is ***. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Mar 2021, 14:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, query has now been resolved. Your reference number is ***. Regards Consumer Website Team
Best regards,
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olatunbosun O's updateReviewer Update
20 Mar 2021, 11:36All sorted now. Thank you
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olatunbosun O's update20 Mar 2021, 11:36
Reviewer Update
All sorted now. Thank you