Logging a complaint is impossible
I have not received my Free Samsung Galaxy Buds with my A31 phone. The telephone service is **********. I had to phone 9 times, got pushed from pillar to post for 2 hours and my issue is acknowledged verbally but no record exist that my upgrade package was not fully delivered. Provide a proper portal for lodging complaints if your email access is a problem with staff working from home. Courier my non-received itams ASAP.
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Replies (3)
Vodacom's replyOfficial
14 Aug 2020, 06:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Aug 2020, 06:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
14 Aug 2020, 11:01I have received no update 4 hours after the above response. Just send me the waybill number with which my Free Samsung Galaxy Buds will be delivered.
's update14 Aug 2020, 11:01
Reviewer Update
I have received no update 4 hours after the above response. Just send me the waybill number with which my Free Samsung Galaxy Buds will be delivered.
Vodacom's replyOfficial
17 Aug 2020, 17:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2020, 17:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query was resolved. Regards Consumer Website Team
Best regards,