1 reviews | Active since Aug 2009
Logging a call at the call centre means nothing!
<p>I purchased data on the just4U promotion. I received a sms that my data has been loaded. I then started downloading based on the sms confirmation. While downloading I received another notification saying that my data was finished. I then requested my balance to which I saw that the data that I bought and got confirmation on was never loaded on my account. I then called the call centre to rectify my account. REF NO: S3-G1L2Q-QSXW6. I was told that someone will contact me in 2 working days. Its been longer and no one has called me. I get the feeling that vodacom does not care for their customers. They dont take repsonsibility for the data that was not active and now I have a account of over R1300 because of their system error. But as long as they get their money every month why should they provide service or call clients back. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day, I received a call from the complaints department and the person was very nice and helpfull. I was told that my account will be credited with R497.27 after the 15th. The reason for this is that the clerk was going on leave and he promised to keep the complaint open and give attention once back from his leave. Can I please ask for confirmation on this case. I did call the call centre but was cut off. Looking forward to your reply
Good day, I received a call from the complaints department and the person was very nice and helpfull. I was told that my account will be credited with R497.27 after the 15th. The reason for this is that the clerk was going on leave and he promised to keep the complaint open and give attention once back from his leave. Can I please ask for confirmation on this case. I did call the call centre but was cut off. Looking forward to your reply