JM
Johannes M

1 reviews | Active since Oct 2015

07 Dec 2015, 21:38

Logged an complaint 2015/10/06 Still not resolved

Vodacom offers the worst service ever.<br> I have loged a complaint two months back, they promptly responded and gave a lot of thing to do that i did. They phoned me and asured me it will be resolved. No two months later still nothing has been done.<br> <br> I got two phone contracts with them. One my normal line and a other one is a data line.<br> On my data line i have been charged over R 3500 for content services.(I never subscribed to anything)<br> <br> They said they will remove it from my account but two months later it still there. Now they cut off my line for non payment as i told them i will not pay one sent until this is resolved. The service and the attitude from Vodacom is the worst ever.<br> <br> They want me to pay R 2500 as that is what they say is behind. But my total bill with them is about R 4700 - R 3500 = R 1200, that i will pay as soon as everything is resolved. I will pay it immediately. AS i know i owe them but not the ridiculous amount they said.<br> I really would advise every Vodacom costumer to go through your account every month as it seem they are robbing there customer, and they do not want to assist.<br> <br> I am on the point to go and consult a lawyer and canceling my contract all togheter

0
Replies (1)
Vodacom
Vodacom's reply08 Dec 2015, 07:29
Official
Hello jeemare,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team