Lodging a complaint on Hellopeter does not bother Vodacom

<p>The person who phoned me promised that my phone will be unblocked and the matter will be resolved yesterday. She told me the query is in progress. It has been in progress since the 5th of February!!!!</p> <p>I want to be refunded and I want my phone unblocked by today (and not just the unlock that will just result in a lock again - a permanent solution). I have work and personal matters to attend to, but my phone is constantly blocked! </p> <p>My account is up to date and this is how you treat me. I never expected such *********** service. Every consultant I spoke to during this time either makes empty promises of escalating/ phoning me back/ resolving the query in one day or just keeps quiet.</p> <p>This is the result of extreme silo working conditions where I cannot be transferred to any back office department who can assist. I cannot get through the Call Centre to a compitent individual. Even the supervisors in the Call Centre makes empty promises.</p>