RF
René Ferreira

1 reviews | Active since Aug 2016

02 Sept 2016, 09:12

Locking my mobile phone

<p>Since I renewed my contract in February, my mobile phone has been locked periodically. I phone the call center and it was reconnected. My moblie is now locked every few days. It is unacceptable as I am not in arrears and never has been. I contacted the call center rwice last night and every time they say that it is reconnected and that it will take from 1-6 hours to reconnect well it has been 12 hours and it is still not connected. I wish I could tell you to shove your company up your collective a***s but that is not an option. I can also go to a lawyer but how in hell can I carry the cost of fighting a big company? I am, however going to tell anybody who will listen about this and encourage them to go to another company because at Vodacom you get treated like c**p. The legal department supervisor is an a*****e and very rude and has no idea how to assist his customers. He just continuously told e he was going to drop the call if I swear one more time and I was swaering out of frustration because of this situation. FFS I am only human and am being subjected to this kind of treatment but I am and never have been in arrears! I have written a previous rewiev to which Vodacom rep**** that they will contact me which they have not done! </p>

0
Replies (1)
Vodacom
Vodacom's reply02 Sept 2016, 09:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team