1 reviews | Active since Nov 2011
Locking my account for now reason
For some reason Vodacom decided to hardlock my line at just before 5 pm this afternoon. Now I am unable to receive any or make any calls. Phoning the contact center I am just being told that the department working with this is already closed and I will only be assisted in the morning.
So Vodacom please explain to me why my account is hardlocked? Is this how you treat your customers who has been with you for almost 18 years?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team