LOCKED PHONE FOR 4 MONTHS NO ASSISTANCE AT ALL

Good day,

I upgraded my contract online with Vodacom January 2025, My phone has been locked due to an outstanding balance on my Vodacom account, my account is not in the arrears. I phoned customer care numerous times to assist but the phone is still locked, one of the customer care consultants told me to phone Samsung as it is a Samsung Error. Later I was sent to a Vodacom store for assistance, when I got there the asked me if I have an EasytoPay phone, I told them no it is a contract phone, they explained I had to have airtime and data on my phone to unlock, but for some reason my contract was an open line as they explained and that I can not purchase airtime, phone customer care again. They still can not assist, I waited 3 months to migrate my contract to a data and airtime contract, because Vodacom online could not fix the mix up with the contract and if I want to migrate earlier there is a penalty fee. So 3 months later I finally could migrate, and still the phone is locked, bought airtime and data and nothing. Vodacom store wants to sent my phone to repairs. Vodacom locked my phone remotely and suddenly it can’t be fixed remotely. For 4 months I have been paying a phone which I can not use, I had to buy a prepaid phone. I’ve been at Vodacom for almost 20 years and this is the service I get!!!!