Locked on a 24 Month Contract without upgrading - No new device contract supposed to be Month to Month

On the 20th of February i called cancellation department regarding my so called upgrade i was not aware that the voice and data deal that retention departments offered me when i wanted to move to prepaid was a 24month contract this was not mentioned furthermore i never upgraded a device cause my contact was ending. Moosa the agent said he will listen to voice recordings and get back to me within 48hrs today 27th February i called again bongani said he will call me at 4pm. Till now i have not recieved any feedback whatsoever. Vodacom is ******* only want business from its users but cant offer after sales service. I want the voice recordings of May 2018 where you'll upgraded me and said its 24 months also no contract was given to me- if youll cant provide me with this i want my contract cancelled tomorrow. #Vodacomisuseless #Vodacomisamoneymakingnetwork.