Locked Down By Vodacom Fibre

In the begin of May I app**** for a fibre installation with Vodacom. They sold me an Openserve package inspite of me giving them my exact address. When installation was supposed to happen, it turns out Openserve does not cover my area!! In the meantime Vodacom had already sent me the router - without the temporary LTE ****le!! After many calls and promises to call back, they put me on a Vumatel contract. Today, I have received a second router - again without LTE. What's worse, Vodacom cannot tell me why that is!! It has taken almost an entire month to get Fibre installed and I still do not have it. You would think that given the school from home and work from home situation we are in, Fibre installation would be a high focus area - But not Vodacom.