LOCKED CALLS

I lost my contract phone lastweek Tuesday 23rd June and called to get it blocked. Friday 26 June I did a sim swap and requested the consulted who assited me with the sim swap could manage to unlock my calls. I waited for the 2-24hrs that they always recommend and then the following day, Sat 27th I called Customer care on 082111 to get assistance with unlocking my outgoing calls. Ever since then I have been calling daily being taken from pillar to post, i was referred to the store, to call 082155, to back store, to CIC, to back office, to team leaders and 6 days later my outgoing calls, sms and internet are still locked. No one seems to know what type of a suspense that was put. I'm so irritated and disappointed with their incompetencies. I think now i need to call them and demand for my contract to be cancelled without any charge, because Im able to use their services anyway.