Locked account for what exactly??

<p>I use my phone for work at round 8am this morning i tried to make a call to a client and got re-routed to message telling me my account has been suspended?? I pay by debit order and thought maybe something went wrong on the debit order, i checked my statements and everything was paid in full on time as it has always been, i have never even so much as missed a payment with Vodacom. I then called vodacom and they told me they could see no suspension on my account so i asked them why i have this and they said they dont know. literally they dont know why i cant use their service can you actually believe that answer??!! After calling they said they are going to resync my account and in 15-30 min my phone should work, guess what it didnt. I then called in again round 10:30 spoke to an agent by the name of Thandi, i explained the situation and she gave me the same response so i asked to speak to manager, surprise! no one was avaliable but she promised that the manager would call me in 15mins guess what, he didnt. so i called in again eventually forcing the manager to speak to me his name was Cedric he went to the backoffice which is probably where they go and make coffee and talk **** while clients hold on the line for absolutely nothing, had me hold for 10 mins then said the problem had been sorted it is now almost 2pm and i still havent been able to call my first client of the day because the phone which is paid on time every month has been suspended. People dont listen to their bull**** ads about how they are the best service provider because they arent they are **** go with better compaines like MTN even Cell C is better than they are at least they dont cut your line when its paid. Thanks Vodacom for showing me just how **** you are i will be moving my accounts elsewhere.</p>