locked account

i logged a query with customer care 6 times now and still no query logged.. my other query is logged since 2 september but stil on a open status. i used to work for vodacom thus i know the internal process. but 2 months.. now my account is locked because a woman at the accouts dept told me to only pay the amount i am supposed to pay and the amount queried wont affect my account due to the query logged. but still my account got locked. i phoned in on 30 october 2020 to speak to a supervisor and was told a supervisor will phone me within 2 hours, guess what...... no phonecall.. i am being billed on a free promo double deal contract for 7 months now an vodacom cant sort it out. every time i phone in (i have the times) i get told the query is logged and when i go to a local store then nothing is logged. VODACOM!!!!! take responsibility and phone me ASAP. i want to speak to Jasoob the CEO, to tell him about the service.. i used to love vodacom now i hate it... i did not sign up to pay for a free contract, so why am i being billed on it, and cant get it sorted out. it is blatant theft!!!!!!!!!!!!!!! ******** company!!!!!! my credit score gets affected bcuz of their incompetence! i hope you are happy Jasoob! i have no method of communication due to vodacom so i will buy a MTN sim card and write off my vodacom sim cards and contracts. there is no one in the call centres that are useful, not even a supervisor can phone me back after calling and requesting a call back, but they can phone constantly when an account is in arrears. CALL ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!