RvdM
Reinecke van der Merwe

1 reviews | Active since Jul 2015

07 Feb 2020, 13:12

Loadshedding the cellphone service

So I'm writing this on a notepad, and will wait to post it once the loadshedding is done, because these days, the moment the power goes off, vodacom does aswell. If it's not for the wifi my network would probably be close to unuseable. On top of that, Vodacom seems to take money and airtime just as they please. I've been a vodacome customer for 20 years, at this point the company is a joke. With loadshedding happening every day, you can't rely on your data on vodacome cellphone network. We've had emergencies where we couldn't contact anyone because of Vodacom. Terrible service all around

0
Replies (1)
Vodacom
Vodacom's reply07 Feb 2020, 14:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team