AG
Anne G
1 reviews | Active since Sept 2009
29 Mar 2019, 15:09
Loadshedding = no Vodacom!
Every time there is load shedding Vodacom stops working altogether (not even emergency calls available) in my area (Eshowe, KZN). A query to the Call Centre informed me that some areas do not have adequate backup generator systems for their masts and that the problem is being rectified but could take "a couple of months". None of the other cell companies have this problem! Please explain.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Mar 2019, 15:20 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Mar 2019, 15:20
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Mar 2019, 17:46Dear Anne, Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Eskom's load shedding will impact the Cellular and Data services that we render, which will include limited or reduced data services and all telephony services. Kindly accept our sincere apologies for the inconvenience caused.
Regards
Consumer Website Team
Eskom's load shedding will impact the Cellular and Data services that we render, which will include limited or reduced data services and all telephony services. Kindly accept our sincere apologies for the inconvenience caused.
Regards
Consumer Website Team
Vodacom's reply29 Mar 2019, 17:46
Official
Dear Anne, Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Eskom's load shedding will impact the Cellular and Data services that we render, which will include limited or reduced data services and all telephony services. Kindly accept our sincere apologies for the inconvenience caused.
Regards
Consumer Website Team
Eskom's load shedding will impact the Cellular and Data services that we render, which will include limited or reduced data services and all telephony services. Kindly accept our sincere apologies for the inconvenience caused.
Regards
Consumer Website Team
AG
Anne G's updateReviewer Update
31 Mar 2019, 18:19Thank you but that doesn't explain why the other networks in my area don't have the same problem and why I should stick with Vodacom instead of moving to another one.
AG
Anne G's update31 Mar 2019, 18:19
Reviewer Update
Thank you but that doesn't explain why the other networks in my area don't have the same problem and why I should stick with Vodacom instead of moving to another one.