JC
Jaco C
1 reviews | Active since Jul 2011
13 Jul 2020, 13:17
Loading unauthorized charges on Vodacom account
Vodacom loaded Apple Music on my Vodacom Business account for one of our numbers.
Even that we placed in writing 3 months ago and followed up several times via e-mail and telephone, it is still not removed.
Every time they tell me I must cancel this via my phone, but how can I cancel something not reflecting on my subscriptions with Vodacom as I already got proof (and did supply proof) paying for my Apple Music via my credit card.
But no, still not removed and still keep billing.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Jul 2020, 13:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jul 2020, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JC
Jaco C's updateReviewer Update
13 Jul 2020, 14:03That is exactly what we were told the last time; "Kindly be advised that a consultant will make contact with you in due course to assist with your query."
Did not happen on several other calls to Vodacom and several e-mails to Vodacom; no one is coming back to resolve.
Did not happen on several other calls to Vodacom and several e-mails to Vodacom; no one is coming back to resolve.
JC
Jaco C's update13 Jul 2020, 14:03
Reviewer Update
That is exactly what we were told the last time; "Kindly be advised that a consultant will make contact with you in due course to assist with your query."
Did not happen on several other calls to Vodacom and several e-mails to Vodacom; no one is coming back to resolve.
Did not happen on several other calls to Vodacom and several e-mails to Vodacom; no one is coming back to resolve.