KS
Koshila S
1 reviews | Active since Apr 2013
08 Mar 2017, 14:15
Loaded with extra charges!!!
<p>I was informed that my contract was due for upgrade in January 2017. I chose to upgrade in January, which I I did from the website for a handset on uchoose flexi which totals R180. Until March my account was loaded with an amount of R507 which is highly confusing when the my vodacom app stated my bill for the month was around R315.05!!! I would also like to add that my Suscription amount is supposed to be R187.50 incl CLI. Why have I been overcharged? If I knew it was going to be as ridiculous as this I would have just cancelled my contract as I do not even need this contract !!!</p>
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Replies (2)
Vodacom's replyOfficial
08 Mar 2017, 15:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Mar 2017, 15:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Mar 2017, 09:01As per telephonic discussion,feedback provided.
Regards
FM
Best regards,
Vodacom's reply11 Mar 2017, 09:01
Official
As per telephonic discussion,feedback provided.
Regards
FM
Best regards,