LM
Lawrence M

1 reviews | Active since Jan 2012

13 Mar 2015, 16:41

Loaded new accounts without persmission

I came home today with a surprise letter from Vodacom that states a Final Demand for 2 accounts they loaded onto my name which I didn't sign for.<br> <br> I was victim to ***** about 6 years back that took Vodacom a year to sort out after countless phone calls and visits to them and having my services cut each month.<br> <br> Two years ago, I settled two numbers on my account. They gave me a settlement figure which was paid the next day. They then hit me with an extra R4000 that I had to pay which I refused, all they did is cut my primary number and I couldn't conduct business anymore so I had no choice but to bow to them and pay the extra money. Needless to say, when my last contract expired I did not renew with these blood sucking parasites, I went over to cell C (Which has WAAAAYYY Beter rates than Vodacom).<br> <br> Now, low and behold.... They send Me a letter of final demand for R7642.26<br> My contracts had finished, they were notified of cancelation. When I spoke to a call centre agent, they said the two new accounts had been opened in error and they would sort it out.. Well, nothing got sorted.<br> <br> Sorry Vodacom, I wont pay you and if you press on I will see you in court.

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2015, 09:47
Official
Hello lawrence.meyer,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites