Lloyd Ngcobo's Extraordinary Calmness

I woke up to no data today, so i bought 1Gig of data through the Vodacom App. Around 07:30 the data was loaded and 30 minutes later i had no data. I reset my phone and checked again still no data. I called Vodacom customer care (135) where i was helped by Lloyd Ngcobo. He took me through the entire process, however it was not working for me as I did not understand how can I use 1 Gig of data in less than an hour. In short I was taking out my frustration at him for having a system which did not grant him access to tell me what happened to my dat, rather he needed to escalate the matter to another department. Now, I can proudly say I am glad I spoke to Lloyd, because through the nearly 40 minutes long conversation there was no minute were he lost his calmness rather he made me realise that I was wrong in the manner I had approach him through a frustration that was beyond both our control. Thank you Lloyd, the world would do much better with people like you