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Duan B
1 reviews | Active since Aug 2017
09 Apr 2019, 16:44
Living abroad and just cannot settle and cancel contract
Dear useless Vodacom,
Once again I need to write a review to get a response as you do not respond to my or my wifes -emails about our accounts on **********
Just wanted to say good luck in getting your money now, since I cannot get a number or a name of a person to deal with.
I am now living abroad and just cannot get my account closed after not using it for six months and you are charging me for something I do not use. All my other accounts in SA are paid up except for Vodacom because you guys just don't give a damn.
I have tried and you will not longer be able to get any money from me or my wife.
Thanks for being useless.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Apr 2019, 17:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2019, 17:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Duan B's updateReviewer Update
09 Apr 2019, 17:49Yeah, not holding my breath, whatever.....
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Duan B's update09 Apr 2019, 17:49
Reviewer Update
Yeah, not holding my breath, whatever.....
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Duan B's updateReviewer Update
10 Apr 2019, 16:49Yup, as I throught, still no feedbac**** Absolutely pathetic!
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Duan B's update10 Apr 2019, 16:49
Reviewer Update
Yup, as I throught, still no feedbac**** Absolutely pathetic!
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Duan B's updateReviewer Update
11 Apr 2019, 23:31Why can the additional bundle's that are not part of the package be removed before giving me a cancellation quote.
I cannot sort this out because the response on e-mail is pathetic - There is not contact number? More than willing to resolve if only someone can provide some consistent service?
My bank account is closed, you will no longer be able to deduct money from me, I no longer stay in South Africa and will not return - if you cannot get me in contact with someone I can speak to verbally - this is now your problem, I will not settle the account and you will be forced to settle the outstanding moneys. I have not used this service for 6 months and will not pay a cent because your customer service is pathetic.
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Duan B's update11 Apr 2019, 23:31
Reviewer Update
Why can the additional bundle's that are not part of the package be removed before giving me a cancellation quote.
I cannot sort this out because the response on e-mail is pathetic - There is not contact number? More than willing to resolve if only someone can provide some consistent service?
My bank account is closed, you will no longer be able to deduct money from me, I no longer stay in South Africa and will not return - if you cannot get me in contact with someone I can speak to verbally - this is now your problem, I will not settle the account and you will be forced to settle the outstanding moneys. I have not used this service for 6 months and will not pay a cent because your customer service is pathetic.