Livid with Vodacom's service and assistance.

I have been double debited on my account TWICE now, with consultants all telling me different stories. When I called this morning to make arrangements and to get an PROPER explanation as to why this is happening to my account, the consultant was very stern and unhelpful. I asked for a solution and a way to fix this and all the consultant proceeded to do was tell me what the problem was. Vodacom, you are so unorganized and explanatory. You do not care about your customers circumstances and it's disgusting how I have been **** to about my account instead of getting a clear explanation of the situation and no solution to the problem. I will no be renewing my contract with Vodacom as it has been more of an inconvenience than a pleasure.