1 reviews | Active since Dec 2017
Livid with Vodacom
I bought airtime this morning for R80.. which I then converted into 1G data.. its supposed to last for 7 days. It was depleted within minutes.. I then contacted the call centre... and the consultant did not pick up the transaction.. which was odd because I received messages confirming the airtime bought and the conversation to data.. She couldn't answer that. She them told me it might be my background applications which update automatically..
I told her it's odd that it happens this only because I buy the 1G data every 7 days and it's never happened..why now...
She couldn't answer me.. This is ridiculous.. I feel cheated..
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
