ZK
Zukisa K

1 reviews | Active since Dec 2017

02 Dec 2017, 11:43

Livid with Vodacom

I bought airtime this morning for R80.. which I then converted into 1G data.. its supposed to last for 7 days. It was depleted within minutes.. I then contacted the call centre... and the consultant did not pick up the transaction.. which was odd because I received messages confirming the airtime bought and the conversation to data.. She couldn't answer that. She them told me it might be my background applications which update automatically..

I told her it's odd that it happens this only because I buy the 1G data every 7 days and it's never happened..why now...

She couldn't answer me.. This is ridiculous.. I feel cheated..

0
Replies (1)
Vodacom
Vodacom's reply03 Dec 2017, 07:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,