LIVID
<p>Your mobile site doesn't work I typed a whole blinking report and it didn't send a thing.</p> <p> </p> <p>My complaint was about Vodacom repair centre in Alberton. </p> <p> </p> <p>Nearly two years ago I sent my daughter's iPhone in for its MANY repairs. Only to follow up a few weeks later to be told it was lost sorry nothing they could do and that was that. Branch manager was rude and totally unhelpful. So I threw the paper's away and moved on.</p> <p> </p> <p>Then I get a message to say the repair no *** was in the repair centre and awaiting parts. Then I call them and it's the same phone 2 years later!!!???????? What the hell. Now I guarantee they will reject me again when I get there to collect the outdated technology and I will be told to f/off again because I now have no supporting documents.I've spent a fortune in New devices and I am just so disappointed in the way this was handled.</p> <p> </p> <p>The guy I spoke to this morning was amazingly helpful but he also couldn't believe the history on this device.</p> <p> </p> <p>I want a full response and a solution to this. I am over and beyond angry. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Still absolutley zero response from Vodacom. I dont know if you have my incorrect details or not. I will send you my contact number in a private reply so you have it correct. this is just infuriating me more and more and more and i feel totally uneasy with keeping all of our contracts with you guys any longer.
Still absolutley zero response from Vodacom. I dont know if you have my incorrect details or not. I will send you my contact number in a private reply so you have it correct. this is just infuriating me more and more and more and i feel totally uneasy with keeping all of our contracts with you guys any longer.
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So I got the call saying it will be escalated midweek. Nothing more. Total silence except for yesterday when the store sent an sms to say the device is repaired and ready to collect???????? How impersonal. Am I expected to pay for this repair or not am I to get an explanation as to why I have been inconvenienced this way..... does anyone truly give a damn. .... really???????
So I got the call saying it will be escalated midweek. Nothing more. Total silence except for yesterday when the store sent an sms to say the device is repaired and ready to collect???????? How impersonal. Am I expected to pay for this repair or not am I to get an explanation as to why I have been inconvenienced this way..... does anyone truly give a damn. .... really???????
third..... still nothing
third..... still nothing
nothing...... still
nothing...... still
