EB
Evie B

1 reviews | Active since Mar 2015

05 Mar 2015, 11:26

LITTLE OR NO SIGNAL TO OPERATE CELL AND COMPUTER

Would love a believable explanation to the daily problem occurring over many months of little or no signal when using my cellphone and DATA card on my PC. <br> My signal goes off completely for up to an hour at a time on my phone which prevents access of incoming and outgoing calls (not cool in business) There is often such low signal that it causes lengthy delays in response time or times out preventing access. I often had to redial a number up to 5 times as call cuts off before dialing takes place.It often tells me the number I am dialing does not exist even though they are in my contacts<br> My computer is working like the old Dial Up service - lengthy delays in response or none at all. Online banking cuts of midway through transactions due to signal loss.I am losing calls due to an uncharacteristic \diversion"tone - someone will call me and only after about 5 rings does it ring on my side after \""clicking over\""<br> I have called my local branch of Vodacom and the call centre and have even the office who supp**** boosters in our ceiling and no one seems to have any reasonable answer and certainly no forthcoming solution for this ongoing frustration. Compensation?????"""

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2015, 13:45
Official
Hello EvieBran,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team