Hellopeter
Share Your Experience
GS
Glenda S

1 reviews | Active since Nov 2015

21 Nov 2017, 15:46

Little or no signal in Selcourt, Springs

I reported the shocking service in terms of signal from Vodacom in Selcourt Springs a month ago. I received a very quick reply from the no-service provider with the assurance that they would contact me soon. A month later and still no contact. It may be because there is no service but since I don’t stay at home all the time, one would have thought that they would have persevered and resolved the problem. 7 weeks of very little service yet they are guaranteed to quickly issue me with an account.

0
Replies (3)
Vodacom
Vodacom's reply21 Nov 2017, 15:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Nov 2017, 07:38
Official

Dear Glenda

Kindly be advised that your query has been handed over to the Network team for urgent assistance.

Regards,

RJ

GS
Glenda S's update29 Nov 2017, 19:57
Reviewer Update
I think your lack of service amounts to theft and *****. Receiving a phone call to say “ we will look into it” does not amount to service or a response to this complaint. I have been a client of Vodacom since the mid 90’s and have 11 Vodacom products on my property and for two months I have had no service. No apology, just another month of bills!!