LITERALLY THE WORST SERVICE / SERVICE PROVIDER

If I was able to give them negative stars, I would.

We contacted Vodacom 3 weeks ago, stating that we are looking to move over to their fibre lines, not a problem. At the end of February we contacted them once again, stating that our other package is coming to an end and that we will require their connection as of the 1st March. Cool not a problem. 24 hours later, still no connection, we contact them - they are waiting for our line to be released by our previous service providers, cool not a problem.

Going on 2 weeks, 7 customer service against and 4 escalations later and we still have no fibre connection. When we call every single day, we get the exact same story over and over again! "There is no record from your previous communication." "I will escalate the matter to management."

Really people, how hard can it be to push a button to active fibre connection? How hard can it be to actually do your job. With 2 weeks advance notice and it still can not be done. I will not recommend Vodacom to anyone, I will however recommend that you move away from Vodacom if you are connected with them.