DN
Divashen N
1 reviews | Active since Jul 2013
01 Mar 2024, 14:15
Literally the worst customer service!
Reference to my complaints on 3 December 2023 / 7 February 2024 / 19 February 2024.
I've had no further feedback from Vodacom after speaking to your technical team and your network team. Someone from your network team even came to my house to test out the speeds (because obviously Vodacom didn't trust what I was saying, and the screenshots of the speeds I experienced was not enough).
I now demand an update on what the next steps are - I was advised by both your technical and network persons that the service is problematic and should be cancelled - I would also like a refund for all of this.
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Replies (1)Vodacom's replyOfficial
03 Mar 2024, 23:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2024, 23:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
