Literally the worst customer service!

I refer to my complaint on 7 February 2024 at 15h32 with this subject line "Horrible internet speeds - contract!"

By way of update, the following took place:

1. Someone from your call centre regarding my complaint called me on 8 February and said to me that a member of your technical team will call me to discuss. 2. Dylan from your technical team called me on 9 February. I explained the situation to Dylan and he said he would submit a report. 3. Someone else from your call centre called me on 13 February saying that your network team is going to investigate.

I am now beyond irritated by Vodacom and the situation on my hands. This contract has been in place for almost 4 months and the connection is extremely poor and service is almost non-existent. I don't know what more I need to say to make you understand that the service is causing me immense frustration EVERY SINGLE DAY and Vodacom is not coming to the party to assist me. My initial complain about this problem was on 3 DECEMBER 2023. Vodacom have taken no steps to better the situation. The contract I took out is advertised at 100Mbps, yet I get speeds between 3Mbps and 10Mbps. I have sent you screenshots. On a good day I get 20Mbps! The signal keeps dropping and I am struggling to work from home. This has been a huge inconvenience.

I understand that Vodacom is not going to upgrade the infrastructure in my area just for me - so cancel this contract and let me go back to my initial fibre provider as the service actually existed - I paid for a service and it was delivered.

I want to be refunded for the last 4 months. I am extremely frustrated and irritated at the lack of urgency on Vodacom's part in resolving this issue. I keep getting referred to people. This is unacceptable.