SM
Sipho M
1 reviews | Active since Nov 2020
10 Nov 2020, 12:19
Listing not updated after settlement
I had an account that was handed over to Hammondpole that I settled in May 2019. I was assured that the listing was gonna be removed. I battled with this last year and I had to make several calls and was eventually provided with a paid up letter in May this year and was assured that it was escalated to Vodacom so that updates are done with the Bureau. I tried applying for credit today and this very same account still appears as outstanding, we’ll over a year after it was settled!! I’m beyond irate and I’m not pleased with the customer service. I need this resolved URGENTLY!!
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Replies (2)
Vodacom's replyOfficial
10 Nov 2020, 14:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2020, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Nov 2020, 13:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that our Legal Team has assisted and a settlement letter has been sent to you via email. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Nov 2020, 13:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that our Legal Team has assisted and a settlement letter has been sent to you via email. Regards Consumer Website Team
Best regards,