Listed on ITC for online upgrade I never received!

Last year I did an online upgrade, after 2 months of asking where the phones are, I cancelled everything due to not receiving phones from them.

Almost a year late while trying to obtain a home loan for our dream home we signed an offer to purchase for, SA Homeloans informed me about a listing on the ITC against my name.

Totally surprised because all my accounts are up to date and paid I did not know what this listing is for as I have no contracts with Vodacom. After phoning Vodacom several times, being sent from pillar to post, getting no help whatsoever I got desperate and went to my local Vodacom shop to find out what's going on and asking for help just to find out the phones I never received was activated by don't know who and I was being billed for it and the account was more than R5000 in arrears!

Firstly I had no phone calls from Vodacom saying that I owe them money, I never received any phones and cancelled them via phone and e-mail. Why am I being billed for something I never received and don't use.

Because of this I have a bad name and we are battling to get a home loan. The Estate Agent is asking me everyday for feedback and we can be sued if they feel we are not working with them to get a home loan.

Vodacom already admitted that it's a mistake on their side and they will rectify it by clearing my name but this will take 14 working days. I've been asking for an e-mail stating that it was a mistake and they will clear my name to send to the banks and SA Homeloans so that they can go ahead with the process of obtaining a homeloan but once again I'm waiting for 3 days now, Keith Moyo has been trying to help and he keeps me updated but it sounds like he's also not getting anywhere.

My patience are wearing thin and I need help, who do I talk to?